Senior Quality Operations Specialist (First, Middle & Last Mile)

Role Description Investigate shipment damage, loss, and claims cases to identify root causes and ensure accountability

Conduct field audits across branches and hubs to ensure SOP compliance

Deliver training sessions on safe handling, loading, and packaging standards

Analyze claims trends and implement preventive actions to reduce damages and losses

Review liability cases and support continuous quality improvement initiatives

Qualifications 3–5 years of experience in Logistics, Courier, E-commerce, QC, Claims, or Loss Prevention

Strong understanding of Hub, Branch, and Last-Mile Operations

Advanced Excel skills (Pivot Tables, VLOOKUP, Data Analysis)

Strong communication, investigation, and training skills

Good English level and strong reporting abilities