Customer Service

Job Description

• Handle and resolve ticket complaints and delivery issues from the partner ticketing system Shopee (CSI)
• Analyze investigations related to claims and arbitration.
• Maintain customer satisfaction by providing excellent service.

Job Requirements

• Good communication skill
• Experience in the Customer Service Logistic/Ecommerce min 2 years
• Having a good knowledge about customer service, detailed level, agile and work with under pressure.
• Able to handling complaints and provide feedback for customers as problem solving skills.
• Accoustomed to working with a team, willing to shift system and work on holidays.

Skills: Problem Solving, Customer Relationship Management, E-Commerce Customer Service, Help Desk, Customer Service, Communication Skills, Outbound Call