IT Support Engineer, Onsite Desktop

Provide onsite and remote desktop support services to end users Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary Perform desktop/laptop imaging and re-imaging activities Support device deployment, replacement, and technology refresh exercises Update and maintain accurate incident and service request records within the ticketing system Create, update, and maintain work instructions, operational procedures, and technical documentation Ensure compliance with IT policies, security standards, and operational procedures Provide support for Microsoft Windows and Microsoft Office 365 related issues Support users across different customer sites and locations as required