Senior IT Support Analyst

We’re looking for an experienced 3rd Line Support Specialist to join a fast-growing MSP in Reading, delivering high-quality technical support and project work across a diverse external client base. This role suits someone who thrives in a multi-customer environment, enjoys solving complex issues, and can take ownership of advanced Microsoft cloud and infrastructure challenges.

• Acting as the senior escalation point for Windows Server, Azure, Office 365 and modern workplace technologies
• Troubleshooting complex incidents across on-prem and cloud environments
• Delivering hands-on project work including migrations, upgrades, deployments and security improvements
• Supporting external clients across varied industries, both remotely and onsite (3 days per week)
• Managing Azure resources, identity, networking, security and monitoring
• Administering Windows Server, AD, Group Policy, DNS, DHCP
• Producing documentation, technical guidance and best-practice recommendations
• Working closely with 2nd Line engineers to mentor, support and improve service delivery

You will need:

• Strong 3rd Line experience within an MSP or multi-tenant environment
• Deep knowledge of Windows Server, Azure, Office 365 and Intune
• Excellent troubleshooting and root-cause analysis skills
• Experience with Azure AD, identity, conditional access and cloud security
• Solid understanding of networking fundamentals (VPN, firewalls, switching)
• Ability to work independently on client sites and communicate clearly with stakeholders

What’s on offer:

• Hybrid working — 3 days onsite in Reading, 2 days remote
• Exposure to varied technologies and complex environments
• Clear progression into project engineering or cloud specialism
• Competitive salary and training support