Manage Service Engineer

Security Engineer — Onsite (L1)

Requirements

• Bachelor’s degree or equivalent qualification in IT/Computing, or equivalent work experience.
• Experience in technical support, monitoring, troubleshooting, and incident handling within security, network, systems, cloud, or related ICT environments.
• Provides Level 1 support for security alerts and incidents based on established SOPs and operational procedures.
• Performs initial alert triage, log/event review, basic investigation, and troubleshooting of security-related issues.
• Handles initial containment and remediation activities within defined procedures and escalation guidelines.
• Supports L2 teams by providing complete incident details, investigation findings, and troubleshooting history for escalated issues.
• Monitors security tools and assists with identifying recurring alerts, false positives, and operational issues.
• Performs basic security health and configuration checks according to approved procedures.
• Maintains accurate incident and troubleshooting documentation through ITSM/Ticketing Tools.
• Escalates complex, high-risk, or unresolved incidents to L2 with relevant technical findings.
• Good analytical, problem-solving, communication, and teamwork skills, with the ability to work under pressure.
• Willing to work onsite and on a shifting schedule, including weekends or public holidays when required.

Security Technology Experience

Experience with one or more of the following is required:

• DLP — Forcepoint / Trellix
• Endpoint Protection — Trend Micro / CrowdStrike / Trellix / SentinelOne
• Zscaler SASE
• VMware ESXi / Nutanix HCI
• Endpoint Management — ManageEngine / Ivanti / Tanium
• Network Access Control (NAC)

Skills: Customer Service, Big Data Architecture, IT Consulting, Microsoft Word, Information Security, Microsoft Office, Teamwork, Software Development, Cloud Computing, Technology Consulting