Account Manager KENYA (Nairobi) - ING507

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.

Here’s what that means for YOU:

You’ll excel at what you do because you’re in a role that aligns with your skills and passions

You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it

We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.

If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.

Purpose of Role/Summary:

The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment.

Main Activities and Responsibilities:

Educate clients about INGOT Brokers’ account types, services, offers, and financial instruments

Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity

Close qualified leads through outbound phone calls using effective sales techniques

Promote new features, new promotions, and updates to existing clients to boost retention and loyalty

Track and meet individual KPIs and performance goals

Collaborate with internal departments to ensure smooth onboarding and client experience

Perform other duties relevant to the scope of the role, as assigned

Any other duties relevant to the role

Required Skills & Experience:

1+ year of experience in the financial industry OR

2+ years of experience in telesales or a sales-related role.

Proficiency in English

Excellent communication and interpersonal skills

Strong sales and deal-closing ability

Client-focused approach with high problem-solving capabilities

Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage

Comfortable with email, Excel, and using online platforms for communication and reporting

Effective time management and organizational skills

Creative thinking and a positive attitude

Goal-oriented and self-motivated

High energy and resilience under pressure

Professionalism and accountability

Team player with a collaborative attitude

Further Info:

Working hours are 09:00 – 18:00 Monday to Friday

The role is in Nairobi, Kenya

Friendly and fun working environment

Paid annual leave entitlement

A competitive compensation package which includes great benefits