Compliance Quality Assurance Expert

Finance

Business Support

Compliance Quality Assurance Expert

03-08-2026 6.728 - 10.753 Senior Amsterdam

As a Compliance Quality Assurance Expert at ING, you assess and challenge compliance risk controls via thematic/process reviews, deliver assurance reporting and follow-up, advise stakeholders, and improve CQA methodologies, monitoring approach, tooling and knowledge sharing.

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Compliance Quality Assurance Expert

Role purpose: Ensure compliance processes, controls, and outcomes meet internal standards and external regulatory requirements by executing quality assurance activities, identifying gaps, and driving continuous improvement.

Core responsibilities

• Plan and perform compliance quality assurance reviews, testing, and monitoring across policies, procedures, and operational controls.
• Evaluate adherence to regulatory requirements and internal governance frameworks; document findings and evidence clearly.
• Identify control weaknesses, root causes, and remediation actions; track corrective action plans to closure.
• Maintain QA methodologies, sampling approaches, and review checklists to support consistent, repeatable assessments.
• Prepare QA reports, metrics, and dashboards for stakeholders; escalate material risks and issues promptly.
• Partner with compliance, risk, audit, and business teams to improve controls, training, and process design.
• Support regulatory exams and internal audits by providing QA documentation and response coordination.

Required skills and qualifications

• Strong knowledge of compliance risk, control testing, and quality assurance principles.
• Ability to interpret regulations, policies, and procedures and translate them into testable requirements.
• Excellent documentation, analytical, and investigative skills, including root-cause analysis.
• Proficiency with reporting tools and spreadsheets; ability...