OPERATIONS SUPERVISOR

Highlights

Qualifications/Requirements: At least three (3) years of work experience in the BPO Industry, with at least one (1) year in a supervisory or team leadership capacity. Experience supporting US Healthcare accounts is required. Displays excellent verbal and written English language skills, with strong business writing skills. Displays strong coaching, leadership, and people management skills. Displays ability to collaborate effectively with employees across all levels and use different communication styles. Displays strong organizational, problem-solving, and decision-making skills. Displays ability to manage work queues, monitor team performance, and ensure service level requirements are met. Displays ability to use the computer using the Windows environment, including MS Office applications, electronic mail, internet, and other relevant systems. Willing to work on a night shift schedule. Must be willing to work at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City.

Remarks: To help us process your application efficiently, please send your updated resume to jgbien@ifiveglobal.com and use “Operations Team Lead_Philjobnet” as the subject line.