L1 Cloud Monitoring Engineer

Provide end-to-end support for customer issues, service requests, and incidents related to Microsoft Cloud environments.

Monitor cloud infrastructure and services to ensure system availability, performance, and operational stability.

Analyze, troubleshoot, and resolve technical issues whilte maintaining accurate ticket documentation and updates.

Respond to customer inquiries, incidents, and service requests within agreed SLA timelines through email, ticketing systems, and collaboration tools.

Escalate complex issues to higher-level engineers or relevant teams and coordinate resolution efforts.

Collaborate with internal and external stakeholders to ensure timely incident management and service restoration.

Perform routine health checks, monitoring, and preventive maintenance activities for cloud infrastructure.

Support 24/7 operational requirements through shift schedules and on-call arrangements when required.

Bachelor’s Degree in Information Technology, Computer Science, or a related field

Minimum 3 years of experience in cloud infrastructure or technical support.

Basic knowledge of Microsoft Azure, Windows Server, and networking.

Familiarity with ticketing systems and SLA-driven support environments.

Strong troubleshooting, problem-solving, and communication skills.

Customer-oriented with the ability to work collaboratively in a team.