Center Manager

About the Role This role is based at I Can Read and Oodles Math centre in Toa Payoh Central. We are looking for a warm, organised, and customer-focused Centre Manager to support the day-to-day operations of our learning centre. This role combines service excellence, centre operations, and enrolment support, working closely with the Director to create a welcoming and structured environment for children and their families.

Key Responsibilities Customer Experience & Sales Provide quality customer service through understanding parent needs and guiding them through our programmes Handle walk-in, phone, and digital enquiries in a warm and professional manner Support student enrolment by explaining programme offerings, booking assessments, and following up on leads Monitor outstanding payments and follow up with parents where necessary Centre Operations Manage daily front desk and administrative tasks to ensure smooth operations Maintain accuracy of the student management system (enrolments, assessments, withdrawals) Oversee petty cash, inventory (stationery, student materials), and general centre upkeep Ensure compliance with cleanliness and safety standards Safeguard the wellbeing and safety of all students while on site Support coordination of teacher schedules and class arrangements Team & Reporting Assist the Director with reporting student activity and operational data to HQ Provide guidance and support to junior team members where needed Escalate urgent or complex issues in a timely manner

What We’re Looking For Min. 1–2 years of relevant experience in customer service, education, hospitality, or a similar customer-focused role Strong communication skills, both spoken and written Warm, proactive, and enjoys working with families and children Comfortable with basic digital tools (Microsoft Office, CRM/ERP systems) Able to multitask in a fast-paced environment with a calm and friendly approach

Working Hours Wednesday to Friday: 1pm – 9pm Saturday & Sunday: 9am – 6.30pm (Monday & Tuesday off)

Perks & Benefits Medical and dental benefits Birthday leave Staff discount on programmes Performance-based incentives