SWAP STATION ATTENDANT

Act as the first point of contact for riders at the swap stations and assist with battery swap procedures, safety guidelines, and basic troubleshooting.

Receive and log customer challenges or feedback and escalate when required.

Maintain professional conduct in line with the company's customer service standards. 

Record daily operational data, including downtime or faults, rider challenges, and feedback.

Submit daily or shift reports using applicable tools

Provide feedback to Customer Support, Product, and Engineering teams to support service and product improvements.

Ensure the swap station is clean, organized, and operational at all times.

Conduct basic checks on the station including batteries, cabinets and utility services. Immediately report faults, damage, or unsafe conditions.

Support other station-related tasks as instructed by line managers.

Ensure riders follow basic safety rules at the station.

Report accidents, near-misses, or hazards immediately.

Participate in safety training and toolbox talks as required.