Customer Service Representative

Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person. Resolve complaints and provide appropriate solutions. Follow up with customers to ensure issue resolution. Escalate complex issues to the operations manager when necessary. Maintain professionalism and confidentiality at all times.

Requirements:

Diploma in Mass Communication, Public Admin or related field (preferred). Excellent verbal and written communication skills. Active listening and empathy. Ability to handle difficult customers calmly. Team-oriented with a positive attitude.

Note: Proximity to Main Market, Onitsha, Anambra State.  No accommodation