SALES SUPERVISOR
Job Summary
Supports the Manager in overseeing daily operations, supervising staff, ensuring efficient workflow, maintaining service quality, and assisting in achieving organizational goals.
Responsibilities
- Supervise employees to complete assigned tasks efficiently while meeting quality standards
- Respond promptly and professionally to guest comments, requests, and complaints, taking ownership to resolve issues
- Monitor staff attendance, performance, and productivity to maintain operational effectiveness
- Achieve weekly and monthly sales KPIs assigned by management to drive business growth
- Provide guidance, training, and support to team members to enhance their skills and improve service delivery
- Ensure compliance with company policies, safety regulations, and operational procedures to maintain a safe work environment
- Handle customer inquiries and resolve complaints professionally to uphold customer satisfaction
- Monitor inventory, supplies, and equipment to ensure smooth daily operations
- Assist in scheduling staff shifts and coordinating work assignments to optimize workforce utilization
Required competencies and certifications
- Minimum 5 years of working experience in the Food & Beverage industry
- Strong leadership skills demonstrated by effectively managing and motivating teams
- Effective communication skills applied in staff supervision and customer interaction