E-commerce Coordinator

Job Summary

We are seeking a proactive and customer-oriented E-Commerce Coordinator to manage daily operations across multiple e-commerce platforms, including Shopee, Lazada, TikTok Shop, NTUC Online , and other online marketplaces. The successful candidate will be responsible for processing orders, providing excellent customer service, coordinating warehouse fulfilment, and arranging timely deliveries to ensure a smooth end-to-end customer experience.

Key Responsibilities

E-Commerce Operations

• Manage daily operations across e-commerce platforms, including Shopee, Lazada, TikTok Shop, NTUC Online, and other online marketplaces.
• Process and monitor online orders to ensure timely fulfilment.
• Update product listings, pricing, promotions, and inventory across all platforms.
• Monitor stock availability and coordinate replenishment with the warehouse team.
• Assist in planning and executing online campaigns, promotions, and flash sales.

Customer Service

• Respond promptly to customer enquiries via chat, email, and phone.
• Handle customer complaints, returns, refunds, exchanges, and order-related issues professionally.
• Monitor platform response rates and maintain high customer satisfaction ratings.
• Coordinate with internal departments to resolve customer issues efficiently.

Warehouse & Order Fulfilment

• Coordinate daily picking, packing, and order fulfilment with the warehouse team.
• Ensure orders are accurately picked, packed, and dispatched according to delivery schedules.
• Monitor inventory accuracy and report stock discrepancies.
• Assist in stock-taking and inventory control activities when required.

Delivery & Logistics Coordination

• Arrange daily delivery schedules and assign deliveries to in-house drivers or third-party logistics providers.
• Coordinate with delivery drivers to ensure timely collection and delivery of orders.
• Track delivery status and resolve delivery issues or delays.
• Prepare delivery documents and maintain accurate shipping records.
• Liaise with courier companies and logistics partners regarding shipments and collections.

Administration & Reporting

• Prepare daily sales, order fulfilment, and inventory reports.
• Maintain accurate records of customer orders, deliveries, and returns.
• Assist in improving operational processes to enhance efficiency and customer satisfaction.
• Perform other administrative duties as assigned.

Job Requirements

• Minimum 1–2 years of experience in e-commerce operations, customer service, or order fulfilment.
• Familiar with Shopee, Lazada, TikTok Shop, NTUC Online , or other e-commerce platforms.
• Good understanding of online order processing and marketplace operations.
• Experience in coordinating warehouse fulfilment and delivery arrangements is preferred.
• Proficient in Microsoft Office applications, especially Excel.
• Experience using ERP, inventory management, or order management systems is an advantage.
• Strong communication and interpersonal skills.
• Good organisational and multitasking abilities.
• Able to work independently and in a fast-paced environment.
• Responsible, detail-oriented, and customer-focused.