Lobby Ambassador

Exceptional hospitality starts with you

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a lobby ambassador, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

As lobby hostess, you will provide reception services for guests to contribute to an overall exceptional experience from check-in through check-out. A lobby hostess contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

Ensure guests are welcomed when entering the property

Achieve positive outcomes from guest queries in a timely and efficient manner

Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures, as required

Ensure that management is kept fully aware of any relevant feedback from guests and/or other departments

Demonstrate a high level of customer service at all times

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

What it takes to make the stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of hospitality

Acting with integrity and always doing the right thing

Inspiring others through leadership

A belief that teamwork drives the best outcomes

A sense of ownership and accountability

A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Join an award-winning workplace culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.