Guest Relations Agent

Exceptional hospitality starts with you

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a guest relations agent, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities include:

Welcome and assist guests by greeting arrivals warmly, offering guidance, and ensuring a smooth check-in and check-out experience

Handle guest inquiries by providing accurate information about hotel services, facilities, and local attractions

Resolve guest concerns promptly and professionally, escalating issues when needed to maintain high satisfaction

Monitor guest satisfaction by engaging with guests throughout their stay and identifying opportunities to enhance their experience

Coordinate with departments to ensure guest requests are fulfilled efficiently and accurately

Support VIP and special requests by preparing amenities, arranging personalized services, and ensuring attention to detail

Maintain records and communication through proper documentation of guest preferences, incidents, and follow-ups

What it takes to make the stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of hospitality

Acting with integrity and always doing the right thing

Inspiring others through leadership

A belief that teamwork drives the best outcomes

A sense of ownership and accountability

A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Join an award-winning workplace culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.