Your tasks
- Serve as the lead point of contact for all cleaning management matters
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensuring the team is carrying out the proper SOP as defined by the company
- Manage Household Service Scheme and handle staff issues
- Assist growth of the company and expand the company by looking for more cleaning businesses in Singapore
- Serves customers by providing product and service questions and suggesting information
- Attracts potential customers by answering questions and suggesting information
- Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve
- analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Analyze sales data and increase the company's sales profit
- Provide strategies and estimates for company Work actively to manage both internal and external relationships
Requirements
- Minimum Degree and above in any discipline
- Proficiency in multiple languages to communicate effectively with staff, customers and stakeholders.
- High level of leadership skills
- Strong verbal and written communication skills
- Ability to communicate, present, and influence key stakeholders at all levels
- Excellent interpersonal, negotiation and presentation skills
- Broad knowledge and understanding of the principles, practices and procedures of customer service
- Work independently as well as collaboratively within a team
