Low-Code Engineer – Salesforce CRM

Role Purpose To configure, enhance, test, and support business capabilities within Salesforce CRM , using low-code and declarative tools to deliver maintainable solutions for customer service and case management operations. The project context is based on Salesforce Service Cloud and includes case management, customer records, knowledge support, and custom objects. Years of Experience 4–6 years of relevant experience in Salesforce CRM / Salesforce Service Cloud configuration, enhancement delivery, and production support. Key Responsibilities Configure and enhance Salesforce CRM using declarative capabilities such as flows, validation rules, Lightning pages, page layouts, formulas, queues, and assignment rules. Support business processes related to case creation, case handling, customer interactions, service operations, and knowledge enablement. The documented platform includes standard and custom objects such as Case, Account, Contact, Case Notes, Course, Case Course, and Knowledge-related objects. Deliver minor enhancements, bug fixes, maintenance updates, and service requests in accordance with release and support processes. Work with Business Analysts and stakeholders to translate requirements into fit-for-purpose CRM configurations. Support SIT, UAT, defect resolution, and post-release fixes. Prepare and maintain configuration documentation, deployment notes, and change records. Ensure changes remain aligned with platform standards and are supportable in BAU operations. Requirements Strong hands-on experience in Salesforce CRM / Salesforce Service Cloud configuration. Good understanding of case management, workflow automation, and customer service operations. Salesforce Administrator or Platform App Builder certification. Experience supporting live enterprise applications through enhancement and maintenance cycles. Ability to work in a structured delivery and support environment. Preferred Experience in government, regulated, or citizen/customer service environments. Familiarity with integration-aware configuration design.  Important Note:

> Please share your resume in word format with dilip@helius-tech.com > Important Note: If this requirement is not a match for you please refer to your friends. > Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.

Best Regards,

Dilip Kumar Daga Vice President - Strategic Accounts Helius Technologies Pte Ltd 36, Robinson Road,#13-05, City House, Singapore 068877 DID: +(65) 6429-9407 Mobile: +(65) 9060-4050 Fax: +(65) 62222213 Email id: dilip@helius-tech.com http://helius-tech.com Registration No : R1108376 EA Licence No : 11C3373 https://www.linkedin.com/in/dilipdaga/