Customer Service Officer (Afternoon Shift)

We are looking for Customer Service Officers for our client. The details of the role is as follows: A bank customer service representative shift role handles remote account inquiries, processes transactions, and cross-sells financial products across rotating schedules including AM/PM blocks and weekends. Standard requirements include a diploma or secondary education, strong communication skills, and flexibility for staggered shifts. Key Responsibilities Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards. Process secure customer requests, fund transfers, and data updates accurately. Promote banking products, digital self-service tools, and credit services. Meet performance targets for call resolution, service quality, and adherence. Shift and Work Schedule AM Shifts: Typical blocks such as 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM. PM Shifts: Typical blocks such as 2:00 PM to 11:00 PM or 4:00 PM to 1:00 AM. Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off. Compensation: Often includes monthly shift allowances. Job Requirements Minimum GCE O-Levels or Diploma qualifications. Professional telephone etiquette and active listening capabilities. Ability to work rotating or staggered shift patterns. Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed. Important Note: > Please share your resume in word format with dilip@helius-tech.com > Important Note: If this requirement is not a match for you please refer to your friends. > Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.

Best Regards,

Dilip Kumar Daga Vice President - Strategic Accounts Helius Technologies Pte Ltd 36, Robinson Road,#13-05, City House, Singapore 068877 DID: +(65) 6429-9407 Mobile: +(65) 9060-4050 Fax: +(65) 62222213 Email id: dilip@helius-tech.com http://helius-tech.com Registration No : R1108376 EA Licence No : 11C3373 https://www.linkedin.com/in/dilipdaga/