registered veterinary technician (RVT)

*Heart Lake Veterinary Hospital is currently seeking an enthusiastic full time Registered Veterinary Technician (RVT) to join our dedicated privately-owned Veterinary Hospital in North Brampton near Caledon, Ontario. (Not Corporate)*

We pride ourselves on our clinic culture of a small, close-knit team that supports each other in all aspects, and where staff are treated as equals. We are an AAHA accredited practice and our goal is to provide gold standard patient care and client experience while supporting our staff to explore their personal and educational goals. We are a progressive, family run business and value a healthy work-life balance.

*Our Ideal Candidate:*

We?re on the hunt for an awesome RVT who genuinely loves animals and thrives in a team that actually likes working together. (Yes, we high-five. Yes, there are snacks!)

You should feel confident handling dogs and cats of all shapes, sizes, and dramatic personalities ? from the ?I?m just a baby? American Bully to the 6-pound spicy tabby who will inform you who the boss really is. If you?ve used Avimark before, amazing. If you?re tech-savvy and not afraid of computers having ?a moment,? even better.

Ideally, you have:

• At least 2 years of experience as a Registered Veterinary Technician
• Good standing with the OAVT
• At least 1 year in a customer-facing role (because humans need care too!)

New grads, don?t be shy ? we love mentoring fresh ?baby techs? and helping you grow into your full, confident RVT self. If you?re passionate, kind, and eager to learn, we?re more than happy to invest in your training and help you level up.

If you?re ready to work hard, laugh often, and make tails wag daily, we?d love to meet you.

*Responsibilities:*

• Providing exceptional nursing care and support to patients in-hospital and during appointments, including monitoring vital signs, performing anesthesia, administering medications, animal handling, and performing treatments. Communicating with pet owners to provide updates on their pet's condition
• Take TPR's and collect patient history, describe treatment plans to owner and obtain consent for cost of services
• Sterilizing equipment and maintaining the cleanliness of examination areas, kennels, treatment area, lab and pharmacy
• Have the ability to meet the physical requirements of the position as well as lift 20 kg
• Stay on top of daily worklists and client follow ups while effectively preparing and maintaining detailed medical records, including patient histories, treatment plans, and diagnostic results, using Avimark and Idexx VetConnect
• Ability to manage multiple priorities simultaneously. Strong problem-solving aptitude, including the ability to ask clarifying questions to facilitate effective solution-finding
• Obtaining and processing samples using Idexx in-house diagnostic lab equipment
• Assisting veterinarians during consultations, procedures, surgery and dentistry but also taking initiative to work independently and stay productive during downtime
• Client education
• Ability to follow and implement fear free procedures
• Participating in continuing education and professional development to stay up to date on the latest innovations and developments in small animal practices
• Excellent customer service skills; triaging emergency patients, greeting clients with sincerity, a real aptitude for putting patients and clients at ease and creating a welcoming environment
• Ability to stay calm in stressful situations, professional during difficult conversations, and maintaining a positive, low-stress atmosphere for our patients and clients
• Willingness and ability to assist the reception team to answer client phone calls, track and book appointments as needed, and respond and manage email correspondence with clients, referring veterinarians etc.
• Invoicing and billing, creating and explaining estimates with confidence, obtaining pet owner consent and collecting payments

*Benefits:*

• Staff pet discounts, supplies