Field Service Engineer/Senior Field Service Engineer

Responsibilities

1. Equipment Installation, Calibration, and Acceptance

• Perform installation and functional verification of back-end semiconductor equipment (such as Die Attach, Thermal Compression, AOI, TC Bonder, etc.) at customer sites.
• Carry out machine calibration, production line integration, and SAT/FAT acceptance testing in accordance with SOPs and customer requirements.

1. Technical Support and Troubleshooting

• Handle equipment signal abnormalities, software/hardware failures, and fixture-related issues in real time.
• Conduct Root Cause Analysis (RCA), propose corrective actions, and report findings to the engineering team at headquarters.
• Provide on-site and remote technical support to ensure equipment uptime meets customer expectations.

1. Equipment Maintenance and Servicing

• Perform scheduled Preventive Maintenance (PM) and equipment performance calibration.
• Maintain and update maintenance logs, service reports, and parts replacement records.
• Evaluate equipment health conditions and recommend optimization or improvement actions.

1. Customer Training and Technical Documentation

• Train customer engineers and operators on equipment operation, maintenance, and safety procedures.
• Prepare service reports, technical documentation, and troubleshooting guides.
• Support the development and update of internal knowledge base materials.

1. Internal Collaboration and Cross-Country Technical Communication

• Collaborate with engineering, quality, and R&D teams at the Korea headquarters.
• Provide feedback on equipment functions, software performance, and design improvement needs.
• Support new product testing, demos, and customer pilot-run activities.

Required competencies and certifications

• Diploma, Bachelor’s Degree, or Master’s Degree in Electrical, Mechanical, Automation, Optics, or relevant engineering disciplines.
• Minimum 3 years of hands-on experience in machine setup, installation, maintenance, and packaging equipment.
• Strong communication skills with a detail-oriented and methodical working approach.
• Ability to work independently and collaboratively within a team.

Preferred competencies and qualifications

• Proficiency in Chinese (spoken and written) to facilitate communication with Chinese-speaking colleagues, supporting effective cross-cultural collaboration.