spa manager

*SPA MANAGER ? HAND & STONE NEWMARKET*

*Be the Difference. Lead the Experience. Grow With Us.*

Hand & Stone Newmarket is seeking a *dynamic, driven, and people?focused Spa Manager* to lead our growing team of RMTs, Estheticians, and Spa Associates. As the owner?operated location, we pride ourselves on delivering exceptional client experiences, a warm team culture, and strong operational excellence. We are looking for a leader who can elevate our standards, strengthen our brand, and drive sustainable growth.

*ABOUT THE ROLE*

The Spa Manager oversees all day?to?day operations of the spa, ensuring outstanding client care, strong team performance, and achievement of financial goals. You will lead by example?coaching, motivating, and developing a high?performing team while maintaining smooth operations, efficient processes, and a positive work environment.

*KEY RESPONSIBILITIES*

*Leadership & Team Management*

• Lead, coach, train, and set expectations for RMTs, Estheticians, and Spa Associates
• Recruit, interview, hire, onboard, and retain top talent
• Conduct performance evaluations, set individual and team goals, and manage accountability
• Resolve team conflicts professionally and maintain a positive, collaborative culture
• Enforce brand standards including uniforms, professionalism, and client?care protocols
• Recognize and reward team achievements

*Client Experience & Sales*

• Ensure every client receives an exceptional spa experience
• Conduct consultations with first?time guests and recommend appropriate services
• Drive membership sales, upgrades, retail product sales, and rebooking
• Implement client?service programs and training to elevate guest satisfaction
• Handle client concerns and resolve issues with empathy and professionalism

*Operations & Administration*

• Oversee daily spa operations to ensure efficiency and smooth workflow
• Manage scheduling, payroll preparation, inventory, ordering, and reporting
• Track KPIs, staff productivity, sales performance, and cost management
• Monitor P&L, expenses, and budget targets
• Maintain compliance with Hand & Stone policies, procedures, and brand standards
• Ensure cleanliness, organization, and operational readiness at all times

*Business Growth & Marketing*

• Support local marketing initiatives and community engagement
• Contribute to business planning, promotions, and growth strategies
• Leverage social media (posting, responding, promoting services) as needed
• Build strong client relationships to encourage retention and referrals

*QUALIFICATIONS*

• Minimum *2?3 years of spa, wellness, hospitality, or medical spa management*
• Proven ability to lead teams and deliver exceptional customer service
• Strong sales background with ability to meet or exceed revenue targets
• Solid understanding of spa services, retail operations, and cost management
• Experience with scheduling, payroll, inventory, and KPI tracking
• Ability to work flexible hours: days, evenings, weekends, holidays
• Strong communication, problem?solving, and organizational skills
• Social media experience is an asset
• A growth mindset and desire to build a long?term career with us

*WHAT WE OFFER*

• *Competitive salary*: $23?$25/hr based on experience
• *Uncapped commissions & performance bonuses*
• *30?40 hours per week*
• *Benefits available for full?time employees*
• *Supportive, family?like team culture*
• *Comprehensive training and ongoing development*
• *Significant growth opportunities within the spa*
• A workplace where your leadership truly makes an impact

*JOIN US*

If you are a motivated leader who thrives in a client?focused, fast?paced environment?and you?re excited to help shape the future of Hand & Stone Newmarket?we would love to meet you.

*Apply today and build a rewarding career where wellness, leadership, and growth come together.*

Pay: $23.00-$25.00 per hour

Expected hours: 30.0 ? 40.0 per week

Benefits:

• Dental care
• Extended health care
• Flexible schedule

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