front desk agent

The Guest House Inn & Suites is looking for a Full time Front Desk Agent

*Main duties and responsibilities includes but not limited to:*

• Register arriving guests and assign rooms; process group arrivals and departure;
• Take, cancel and change room reservations;
• Process telephone calls; Handle guest inquiries/questions/reservations
• Provide information on hotel facilities and services;
• Provide general information about points of interest and services available in the community;
• Arrange services required for guests with special needs;
• Process wake-up calls;
• Investigate and resolve complaints and claims;
• Process guests' departures, calculate charges and receive payments;
• Balance cash and complete balance sheets, cash reports and related forms; maintain occupancy statistics;
• Customer service oriented;
• Work minimal supervision, clerical duties (i.e. faxing, filing, photocopying), keyboarding and perform light housekeeping and cleaning.

Required education:

• High school or equivalent

Job Type: Part-time

Pay: $15.00-$17.00 per hour

Work Location: In person