CUSTOMER SERVICE MANAGER

Strengthen customer relationships and improve customer retention. Build long-term brand loyalty through customer engagement initiatives. Monitor customer behavior, feedback, and satisfaction to enhance the customer experience. Collaborate with internal teams to ensure a seamless and consistent customer journey. Track customer health metrics and implement programs that increase customer loyalty and advocacy.

Qualifications/Requirements: Bachelor's Degree in Business Administration, Marketing, Management, or a related field (Master's Degree is an advantage) Required 3-5 years of Experience in customer relations, brand management or similar roles, preferably in Financial services or other high-trust consumers industries Customer Behavior Analysis & Insight-driven decision making Campaign execution and strategic thinking, social listening and CRM platform proficiency Cross-functional collaboration, strong written and verbal communication Relationship and trust Management, Customer centric mindset and people skills

Remarks: Graduate of Any Bachelor's Degree under Business Course is Welcome to Apply.