server - food and beverage services

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Work setting:

• Restaurant.
• Hotel, motel, resort.

Tasks:

• Must be of legal age to mix and serve alcoholic beverages.
• Address customers' complaints or concerns.
• Prepare and serve specialty food at customers' tables.
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings.
• Describe menu items including daily specials for customers.
• Enforce provincial/territorial liquor legislation and regulations.
• Advise on menu selections.
• Balance cash and record sales.
• Clear and clean tables, trays and chairs.
• Describe and advise on wine selection.
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages.
• Provide customer service.

Supervision:

No supervision responsibility.

Computer and technology knowledge:

Point of sale system.

Transportation/travel information:

Own transportation.

Work conditions and physical capabilities:

• Bending, crouching, kneeling.
• Fast-paced environment.
• Physically demanding.
• Standing for extended periods.
• Work under pressure.

Weight handling:

Up to 9 kg (20 lbs).

Own tools/equipment:

Uniform.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Flexibility.
• Initiative.
• Organized.
• Reliability.
• Team player.

Screening questions:

• Are you available for shift or on-call work?.
• Do you have experience working in this field?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Employment terms options:

• Early morning.

Government programs:

Recognized employer.

Employment terms options:

• Evening.

Experience:

1 year to less than 2 years.

Employment terms options:

• Shift.
• Morning.
• On call.
• Day.
• Weekend.

Financial benefits:

Gratuities.

Support for newcomers and refugees:

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .
• Does not require Canadian work experience.

Support for youths:

Offers on-the-job training tailored to youth.

Support for Veterans:

• Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.) .
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) .

Support for Indigenous people:

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .

Support for mature workers:

• Applies hiring policies that discourage age discrimination .
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) .

Supports for visible minorities:

Offers mentorship programs that pair members of visible minorities with experienced employees.