Customer Service Executive
Salary: S$3,000 – S$3,200 per month, depending on relevant experience Working Hours: 12:00 PM – 9:00 PM Work Week: 6 days per week Employment Type: Full-Time
Company: Futurevita Group Pte Ltd
Company Profile
Futurevita Group Pte Ltd is a Singapore-based company committed toproviding quality services and creating a positive experience for ourcustomers. As our business continues to grow, we are looking for responsible,service-oriented and motivated individuals to join our team.
We value teamwork, good communication and a positive working environment,and provide opportunities for employees to learn and develop within theirroles.
Job Responsibilities
- Attend to customer enquiries through phone calls, WhatsApp, WeChat, online platforms and face-to-face communication.
- Communicate and follow up with Mandarin-speaking customers from China through WeChat and other communication channels.
- Provide accurate information regarding the Company's services, programmes and activities.
- Follow up on customer enquiries, requests and outstanding matters promptly.
- Maintain good relationships with customers and provide professional and courteous customer service.
- Handle customer feedback and assist in resolving service-related matters appropriately.
- Maintain and update customer information and records accurately.
- Coordinate with internal departments to ensure customers' enquiries and requests are properly followed up.
- Assist with customer registration, attendance and administrative documentation.
- Support company events, training programmes and customer activities when required.
- Prepare basic reports and perform other customer service and administrative duties assigned by Management.
Requirements
- Minimum 2 years of relevant experience in customer service or a related customer-facing role.
- Good communication, interpersonal and problem-solving skills.
- Patient, responsible and customer-service-oriented.
- Ability to communicate effectively in Mandarin to liaise with Mandarin-speaking customers from China .
- Familiar with WeChat and comfortable communicating with customers through messaging platforms.
- Proficient in Microsoft Office , including Word, Excel and Outlook.
- Able to handle customer enquiries and follow-up matters independently.
- Good organisational skills and attention to detail.
- Able to work effectively in a fast-paced environment and as part of a team.
- Experience in training, events or service-related industries will be an added advantage.