Assistant Inspection Manager

FSS Technologies is hiring an Assistant Inspection Manager in Arlington Heights, Illinois. You will run the schedule for all of our fire alarm and fire sprinkler inspections, set and confirm appointments with customers, and lead a team of inspectors and apprentices in the field. If you are highly organized, good with people, and ready to supervise a team, this is a great next step.

About FSS Technologies

FSS Technologies provides industry-leading fire alarm, fire sprinkler, and electronic security solutions, including video surveillance, access control, audio and video, intercom, and intrusion systems. Our mission is to protect lives and property, and we are growing every day. We want every team member to reach their personal, professional, and financial goals through the work we do together. Our core values guide how we work and who we hire: Excellence, Integrity, Accountability, Professionalism, Results Oriented, and Extreme Ownership.

Position Overview

The Assistant Inspection Manager is responsible for scheduling and coordinating all inspections and for supervising the day-to-day work of Inspectors and Apprentice Inspection Technicians. This role makes sure inspections are scheduled on time, staffed with the right people, completed safely and correctly, and documented in line with NFPA standards, customer contracts, and local requirements. The Assistant Inspection Manager reports to the Director of Inspections and fills in for that role when needed.

Essential Duties and Responsibilities

Scheduling and Coordination

• Schedule all fire alarm and fire sprinkler inspections, matching each job to the right inspector based on skills, location, travel time, and due date.
• Contact customers to set, coordinate, and confirm inspection appointments, and handle reminders, reschedules, and cancellations.
• Track inspection due dates under customer contracts and NFPA 72 and NFPA 25 so no inspection is missed or late.
• Coordinate site access, escorts, and required notices to building contacts and monitoring companies before systems are tested.
• Enter and update inspection, scheduling, and customer data in FSS systems (such as FieldHub).
• Review completed inspection reports for accuracy and completeness, and send deficiencies to the service and sales teams for follow-up.
• Deliver inspection reports to customers and submit reports to authorities having jurisdiction (AHJs) when required.
• Keep organized records of completed inspections and open follow-up items.

Supervision and Team Leadership

• Supervise the daily work of Inspectors and Apprentice Inspection Technicians, including assigning work, setting priorities, and checking quality and productivity.
• Train and coach team members, and coordinate on-the-job training and progress tracking for apprentices.
• Take part in interviewing, hiring, onboarding, and performance reviews, and make recommendations on promotions, pay changes, and discipline.
• Address performance and conduct issues promptly, document them, and work with Human Resources as needed.
• Review and approve timesheets and time-off requests in line with FSS policy.
• Enforce FSS safety rules, make sure the team has the training, tools, and PPE it needs, and report and help investigate any incident or injury.
• Track that team members’ required certifications, licenses, and training stay current.
• Serve as the main contact for customer questions or concerns about inspections, and resolve or escalate issues quickly.
• Report on schedule status, completion rates, and team performance to the Operations Manager and Director of Inspections.
• Perform other related duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.

Required

• High school diploma or GED.
• At least 3 years of experience in scheduling, dispatch, or coordination, preferably in field service, construction, or fire protection.
• At least 1 year of experience supervising or leading a team.
• Proficiency in Microsoft Office and scheduling or field service software.
• Strong organization and the ability to manage many priorities and schedule changes at once.
• Clear, professional verbal and written communication with customers and field staff.
• Valid driver’s license and a driving record that meets FSS’s vehicle insurance requirements, for occasional travel to job sites.

Preferred

• Associate’s degree or higher.
• Experience with fire alarm or fire sprinkler inspections, or working knowledge of NFPA 72 and NFPA 25.
• NICET certification in fire alarm or water-based systems inspection and testing.
• Experience with FieldHub or a similar field service management system.

Physical Demands and Work Environment

The physical demands below are representative of what is required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Work mainly in an office setting, sitting and using a computer and phone for long periods.
• Occasionally visit customer sites, which may involve walking, climbing stairs, and exposure to construction or mechanical areas.
• Occasionally lift and carry up to 25 pounds.

Employment Details

• Location: Arlington Heights, Illinois. This is an on-site position.
• Schedule: Generally weekday business hours. Early, late, or weekend availability may be needed to cover schedule changes and urgent customer needs.
• At-will employment: Employment with FSS Technologies is at will. This job description describes the general nature of the work and is not a complete list of all duties. FSS may change duties as business needs require. This job description is not an employment contract.

What We Offer

• Pay: $45,000 - $60,000, based on skills and experience.
• Benefits:

FSS Technologies offers a full range of benefits that include medical, dental, vision, 401(k), life insurance, paid time off, and other ancillary products.

• Career growth: Room to grow your leadership career in a growing fire protection company.

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds. If you need a reasonable accommodation to apply or interview, email HR@fsstechnologies.com.

Ready to Make a Real Impact?

If you’re looking for a career, not just a job, and want to work for a company where you’re empowered, supported, and rewarded, apply today and start your journey with FSS Technologies.