Tech Support

Fresh Factory is looking for a Tech Support to support our day-to-day technology and IT operations.

What You’ll Do:

• Provide technical support to employees for hardware, software, network, and system-related issues.
• Troubleshoot and resolve IT issues in a timely manner.
• Install, configure, and maintain computers, applications, and other IT equipment.
• Assist with user account, access, and device management.
• Monitor and maintain IT assets and inventory.
• Coordinate with external vendors or IT partners when required.
• Maintain documentation of IT issues, solutions, and assets.
• Support other IT-related activities as assigned.

What We’re Looking For:

• Diploma/Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT Support, Technical Support, or similar role.
• Good understanding of hardware, software, networking, and troubleshooting.
• Familiar with Windows OS, Microsoft Office, and basic network troubleshooting.
• Good communication and problem-solving skills.
• Service-oriented, responsive, and detail-oriented.
• Able to work independently and collaboratively.
• Willing to work WFO in South Jakarta.