Concierge Supervisor

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave becoming better, pushing ourselves to new heights, and treating each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar, offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach, and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

Job description

Four Seasons Resort & Residences is looking for a concierge supervisor to join our talented team. Don't miss this unique opportunity to join our team and be part of the world's leading luxury hotel company.

Essential functions

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Resolve resort and residence complaints, and assist residents with inquiries about residence, hotel, and resort services; hours of operation; key personnel; in-house events; directions; and other matters. Respond to resident requests accurately and promptly, making recommendations based on local knowledge and residence practices.
• Process outgoing and incoming packages, faxes, messages, and mail accurately and promptly. Store and retrieve resident packages, groceries, luggage, dry cleaning, and flowers. Assist with retrieving residents' vehicles when requested.
• Manage and provide building and unit access for vendors, contractors, homeowners' service providers, and visitors after authorization has been received. Assist with scheduling, verify identities, and provide appropriate access. Control entry doors and elevator access.
• Ensure that collateral and information about vendors, restaurants, museums, attractions, maps, and other local points of interest are up to date. Stay informed about local activities, including theatre, sports, concerts, shows, special exhibits, and sightseeing. Build close relationships with vendors to provide residents with information, transportation, tickets, and reservations.
• Fulfill reasonable in-house guest requests and requirements, anticipate needs, respond to guest complaints, record them promptly, and take action when needed.
• Complete tasks for residents in accordance with procedures, emphasizing accuracy and proper follow-up.
• Work with guests before arrival and during their stay to understand their preferences and provide insightful recommendations.
• Contact future guests before arrival to arrange services, including shipping packages, transportation, and researching vendors and service providers.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key hotel personnel, in-house events, directions, and other matters. Respond to guest requests accurately and promptly. Interact with guests in person, by phone, through FS Chat, and by email.
• Communicate with internal personnel and departments via radio, Hotsos, and phone. Chat with guests through the messaging application and use the Four Seasons guest recognition program. Use the concierge system to track requests and Opera to ensure proper billing.
• Ensure that desk collateral and information about restaurants, activities, attractions, maps, and other local points of interest are up to date. Learn about activities available in the area and establish close contacts with vendors to provide guests with information, tickets, and reservations.
• Assist with responsibilities and duties in Guest Services, lobby coverage, and phone coverage for Core when colleagues are absent or during periods of high volume.

Preferred qualifications and skills

• At least 2–4 years of experience in concierge responsibilities at a luxury property or hotel is preferred.
• Knowledge of the city, its activities, and its restaurants. Willingness to experience various restaurants and activities in the city to gain knowledge of local venues.
• Ability to work harmoniously and professionally with co-workers and supervisors.
• Ability to multitask in a high-volume environment and use a variety of computer systems to check guests in and out, run daily reports, select and assign rooms to arriving guests, and manage restaurant, activity, and spa reservations.
• Excellent written and verbal English grammar and composition skills. Arabic language skills are an advantage.

Our offering

• Opportunities to build a successful career with global potential.
• A unique, strong culture with colleagues from 50 different nationalities.
• Living accommodation in a high-quality, well-resourced apartment.
• Excellent training and development opportunities.
• Employee recognition programs.
• Complimentary nights at Four Seasons hotels worldwide.
• Paid annual home-leave tickets.
• Complimentary meals in employee restaurants.
• Free transportation to work.
• Medical coverage.

Work authorization

The hotel will apply for work authorization for the successful candidate.