Assistant Director of Housekeeping
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location
Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flair. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.
Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile. Our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Assistant Director of Housekeeping
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Director of Housekeeping who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About the role
The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. This role assists in ensuring exceptional cleanliness, guest satisfaction, team member engagement, operational efficiency, and compliance with company standards. The Assistant Director provides leadership training, coaching, and guidance to all Housekeeping team members while maintaining a safe, productive, and service-oriented environment.
Duties & Functions
Assist the Director of Housekeeping in overseeing all housekeeping operations, including guestrooms, public areas, laundry operations, and back-of-house areas.
Ensure all guestrooms and public spaces meet brand standards for cleanliness, presentation, and guest readiness.
Supervise Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants.
Conduct daily inspections of guestrooms, VIP arrivals, suites, and public areas to ensure quality standards are consistently achieved.
Support departmental opening and closing procedures and ensure operational consistency across all shifts.
Coordinate room availability with Front Office and other departments to maximize guest satisfaction and operational efficiency.
Monitor room status reports and reconcile discrepancies between Housekeeping and Property Management Systems (PMS).
Guest Experience
Respond promptly and professionally to guest requests, complaints, concerns, and service recovery opportunities.
Follow up on all guest issues to ensure complete resolution and satisfaction.
Promote a culture of exceptional guest service while ensuring compliance with company service standards and core values.
Ensure guest privacy, security, and confidentiality are maintained at all times.
Team Leadership and Development
Assist in recruiting, onboarding, training, and developing Housekeeping team members.
Conduct ongoing coaching, counseling, and performance evaluations.
Lead daily pre-shift meetings and communicate departmental goals, priorities, and service expectations.
Promote a positive work environment through employee engagement, recognition, and motivation programs.
Ensure all associates receive required training, including Standard Operating Procedures (SOPs), safety standards, and service excellence initiatives.
Foster teamwork and collaboration within the department and across all hotel operations.
Quality Assurance and Productivity
Conduct regular quality inspections and provide immediate feedback to team members.
Maintain departmental productivity standards while ensuring exceptional service delivery.
Monitor housekeeping performance metrics and implement corrective action plans when necessary.
Ensure proper execution of preventative cleaning schedules, including deep cleaning programs, floor care, mattress rotation, and specialty cleaning projects.
Assist in developing and maintaining departmental checklists, procedures, and quality standards.
Inventory and Cost Control
Assist with managing departmental budgets and controlling operating expenses.
Monitor inventory levels of cleaning supplies, guest amenities, linen, uniforms, and operating equipment.
Conduct monthly, quarterly, and annual inventory counts as required.
Assist in purchasing and replenishment activities while maintaining approved inventory levels.
Identify cost-saving opportunities without compromising quality standards.
Safety and Compliance
Ensure compliance with all health, safety, sanitation, and risk management policies.
Maintain current Safety Data Sheets (SDS/MSDS) and ensure team members understand proper chemical handling procedures.
Respond effectively to emergencies and assist in implementing emergency procedures when required.
Ensure compliance with all company policies, labor laws, and workplace regulations.
Maintain a safe work environment and ensure proper use of Personal Protective Equipment (PPE).
Maintenance Coordination
Identify maintenance issues during inspections and submit work orders promptly.
Follow up with Engineering to ensure timely completion of repairs.
Assist in coordinating preventative maintenance initiatives within guestrooms and public areas.
Ensure guestrooms are maintained in excellent condition and out-of-order rooms are monitored appropriately.
Administrative Responsibilities
Assist in preparing weekly schedules based on occupancy forecasts and labor productivity targets.
Review employee attendance, worked hours, and payroll submissions for accuracy.
Prepare departmental reports and maintain accurate operational records.
Utilize hotel systems and software programs including PMS, Microsoft Office, payroll, purchasing, and inventory management systems.
Maintain confidentiality of employee and guest information.
Additional Responsibilities
Participate in departmental, property-wide, and corporate meetings as required.
Support company initiatives, sustainability programs, and community involvement activities.
Demonstrate leadership by example and serve as a role model for professionalism, integrity, and guest service.
Perform additional duties and special projects as assigned by the Director of Housekeeping or Executive Leadership Team.
Provide hands-on operational support whenever necessary to ensure exceptional guest experiences.
What You Bring
Requires a working knowledge of division operations, generally learned on the job.
Ability to operate computer equipment and housekeeping systems.
Proficiency in reading, writing, and oral English.
More than 1 year of experience.
Native Arabic speaker.
Authorized citizenship.
What We Offer
Competitive salary, wages, and a comprehensive benefits package.
Excellent training and development opportunities.
Complimentary dry cleaning for employee uniforms and business attire.
Complimentary employee meals.
Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
Dental, medical, disability, and life insurance.
Retirement pension plan.
Employee service awards.
Annual employee party, social, and sports events.
Schedule & Hours
Full-time job with 5 working days a week.