German Customer Advisor for a Video Game Brand - Lisbon, Portugal

Einleitung

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you !

Our client is a world market leader gaming brand of home video game consoles and production company.

Ihre Aufgaben

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales

Develop and maintain a full technical knowledge of the client’s products and services

Deal with all correspondence as requested/required

Accurately log all calls and in line with procedures

Responsibly maintain and update all job-related administrative forms

Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

Ihr Profil

To succeed in the role, you will need to have:

Proficient level of German (C1)

Intermediate level of English (B1)

Previous experience in Customer Service preferred

Impeccable communication skills

A calm, cool and level-headed attitude in every situation

Excellent self-organizing skills

A proactive approach and willingness to work on own initiative

Ability to work under pressure, in order to achieve deadlines and KPI’s

Ability to adapt to a continuously changing environment and procedures

Knowledge of Microsoft Office Pack (Word, Excel)

Must hold EU citizenship or valid work permit

Be a local candidate or willing to relocate to Lisbon, Portugal

Wir bieten

Benefits.

€1,420 (including complements and monthly performance bonus) + quarterly bonus + signing bonus

Relocation package

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our EverBetter wellness program

Job stability

Life-long skills and experience

Excellent work culture

Weitere Informationen

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