Support Engineer - Bangalore (m/f/d)
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
About the Role
As a Support Engineer at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.
What you'll do
Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
Build hands-on experience with device management platforms and IT infrastructure tooling
Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects
What you bring
A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
2–4 years of experience in IT support, service desk, or technical customer support
Solid working knowledge of Office 365 and standard workplace collaboration tools
Comfort communicating clearly and patiently with non-technical users
Curiosity and a genuine eagerness to learn new technologies and workflows
Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
Experience administering Atlassian tools (Jira, Confluence, JSM)
Experience supporting employees across multiple time zones or global offices (nice to have)
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
Work from (M)Anywhere: Work from another location for up to 6 weeks per year , depending on your role
Hybrid work model: Office-first with flexibility to balance work and life
Life Cover: Insurance cover for employees
Medical Cover: Hospitalisation and treatment cover for employees and eligible family members
Accident Cover: Personal accident insurance for employee
OPD Wallet: a fixed annual allowance for outpatient care — consultations, medicines, and more — for employee and eligible family members
Wellness Allowance: a monthly wellness allowance credited to your Plum wallet, to spend on gym, yoga, fitness equipment, or any eligible wellness activity of your choice
Meal Vouchers: Optional tax-exempt meal benefit under the Income Tax Act
Wellbeing support: Access to confidential 1:1 counselling, stress management courses, and mental health resources
Learning & Development: Language learning opportunities, training courses, and expert-led sessions to grow your skills
Mentoring Program: Connect with experienced Flix colleagues to accelerate your career
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!