Senior Event Manager

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Event Manager will consistently deliver exceptional service to our clients through excellent operational and logistical facilities management. This position will be responsible for managing, supporting, and/or coordinating various events in the client’s meeting spaces. The role requires strong operational understanding and practical experience in event logistics and venue management. Along with other FIRST team members, the Senior Event Manager will represent the FIRST Solutions brand on-site within a well-known tech company. In this role, you’ll work with internal teams to coordinate the logistics for the event space.

Your Contributions

Provides consultative ‘one stop shop’ planning support for Event Hosts to ensure exemplary event experience

Discovery of Event Host objectives and requirements for live and digital events.

Oversees organization of logistics, decor, entertainment, catering and all other event needs

Ability to recommend event enhancements to achieve desired event objectives

Review of all meeting spaces to ensure proper space assignment

Informs Space & Service Coordinator of space need changes and cancellations to digital and on-site events

Update group information in internal systems in a timely manner

Periodically checks event spaces and setups to ensure event services are appropriately delivered

Provide onsite support during the event execution, coordinating event support needs with the Event Service Specialist

Create, manage and distribute event details using the approved internal template to all stakeholders and service lines involved in the event

Conduct debriefs post-event with Event Host and communicate comments/compliments/issues to service teams

Work closely with all departments to develop and be responsible for event requirements and deliverables, including but not limited to communications, calendars, registration needs, feedback surveys, and wrap-up reports

Coordinate with facilities, arranging and overseeing all event details, such as audio and visual, decor, catering, security, entertainment, premiums/swag, and transportation

Create in depth event based on strategy while pushing the boundaries of creativity and innovation

Manage multiple programs/events across various industry verticals with creativity, innovation, and strategy, delivering world-class creative execution

Conduct site visits

Manages high-profile and complex events, often acting as the lead on global events involving multi-region support

Act as a mentor to other team members, conducting group meetings as needed

Train new employees and schedule their training and shadowing. Be the point person for new employees for their training weeks

What We Are Looking For

5–7+ years’ event management experience

Strong meeting coordination experience for meetings/conferences ranging from 50 to 300+ people

Experience working with high-profile stakeholders and event agencies

Experience working cross-functionally with all levels of stakeholders in a fast-paced environment

Ability to understand the meeting/event objective and mission, business, and audience in order to align with the overall vision and strategy of the needs of the Event Host and the event

Excellent organizational, time management and prioritization skills

Ability to execute tasks independently and efficiently

Creative problem solver, resourceful, team player

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Ambitious and proactive with a calm and flexible approach to handling pressure

Experience working on large and complex databases

Must be fluent in English & German

This role will be assigned to a primary location, but will require flexibility to be deployed to support across the campus as required

Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings

Work intelligently and ensure management is aware of problems or issues which negatively affect productivity

Build excellent relationships with the team through positive communications

Ensure knowledge is shared within the team to enable them to work smarter and more efficiently

Work on ad hoc requests from clients as required

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

Personal Volunteer Day

Wellness Stipend

Complimentary access to Headspace, Rocket Lawyer & Maven

Employee Assistance Program (EAP)

Mobile Phone Allowance

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.