หัวหน้าแผนกปฏิบัติการและระบบหลังบ้านอีคอมเมิร์ซ (E-commerce Operation Specialist

I.Job Description Responsible for managing the sales channel operations for Gemondo and Merii Jewelry in both Thai and international markets (UK). Focus on driving sales through strategic inventory management tailored to market demand. Oversee back-end systems using various operational tools and manage third-party partners (Outsource) to ensure performance aligns with organizational goals.

II.Job Function Tech Stack & Administration -Manage and optimize the entire E-commerce Tech Stack to ensure seamless daily operations and infrastructure stability -Ensure the absolute accuracy of product data and maintain stable real-time inventory synchronization across all sales channels to eliminate discrepancies and prevent any loss of sales opportunities -Act as the primary point of contact for troubleshooting system integration errors (API/Webhook discrepancies), data flow delays, and inventory sync failures

Inventory & Commercial strategy -Oversee and optimize comprehensive inventory control to ensure stock levels are balanced, accurately tracked, and -Analyze and report on monthly and quarterly inventory turnover rates to optimize stock levels and ensure product availability aligns perfectly with sales demand -Collaborate on gross profit management and monitor operational expenses to ensure all spending remains strictly within the approved budget

Outsource & Performance Reporting -Monitor and evaluate the performance of outsourced partners while providing essential back-end data and system support to ensure all operational targets are met -Prepare and present comprehensive monthly reports, including KPIs and inventory status, to provide executive management with actionable insights -Analyze channel-specific performance data to identify strategic opportunities for optimizing product information and improving overall sales tactics

Reporting & Documentation -Generate comprehensive operational performance summaries and provide data-driven insights to facilitate informed business decision-making -Execute additional tasks and specialized projects as assigned to proactively support and drive the achievement of departmental goals

Qualifications:

1. Bachelor’s degree in computing business, Business Information Technology (BIT), Management Information Systems (MIS), Computer Science, or related IT fields
2. Possess 1–3 years of professional experience in E-commerce back-end system management, OMS/ERP integration, or IT application support
3. Possess strong proficiency in utilizing Inventory and Order Management Systems to streamline operations and stock control
4. Possess a high level of English proficiency (speaking, reading, and writing) to effectively manage sales operations and communications within international markets
5. Demonstrate high attention to detail and strong analytical skills for performing in-depth data evaluations
6. Possess a strong understanding of AI systems and the ability to leverage AI tools to enhance operational efficiency and streamline workflows
7. Demonstrate knowledge or experience in API integration, system interface, and basic database management/SQL (Candidates with these technical skills will receive special consideration)
8. Strong proficiency in E-commerce Back-end Tech Stack, including Order Management Systems (OMS), Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), and multi-channel E-commerce platforms
9. Possess advanced Excel skills for comprehensive data analysis and stock reconciliation, including Pivot Tables, VLOOKUP/XLOOKUP, Power Query, and complex formulas
10. Proficient in data synchronization, system troubleshooting, API data flow tracking, and inventory reconciliation across multiple channels