Key Account Officer (Freight & Customs Clearance business)

-Maintain and develop strong relationships with assigned key accounts to support customer retention and business growth. -Support the development of new business opportunities and shipment volume from existing and prospective customers within assigned trade lanes. -Prepare competitive quotations, pricing proposals, and RFQ submissions accurately and within agreed timelines. -Review customer requirements and coordinate with Pricing, Sales, Operations, Customer Service, and other relevant teams to provide effective logistics solutions. -Present and promote the company’s logistics services and value-added solutions to customers. -Monitor customer shipment performance, service quality, and operational issues, ensuring timely follow-up and resolution. -Coordinate with internal teams to manage service disruptions, identify alternative solutions, and minimize customer impact. -Maintain accurate and up-to-date customer information, sales activities, and pipeline records in the company’s reporting system. -Prepare daily, weekly, and monthly activity reports, customer performance updates, and other management reports as required. -Follow up on sales activities and support the achievement of assigned sales targets, gross profit objectives, and key performance indicators (KPIs). -Provide timely customer support and respond to inquiries, requests, and service-related concerns to ensure a positive customer experience.

Qualifications: Bachelor’s degree in Business Administration, Logistics, International Business, Supply Chain Management, or a related field. 1–3 years of experience in Key Account Management, Sales, Customer Service, Pricing, Inside Sales, Freight Forwarding, Logistics, or a related industry. Good understanding of logistics, freight forwarding, and international shipping processes is an advantage. Strong customer service, communication, and interpersonal skills. Good coordination and negotiation skills with the ability to work effectively with internal and external stakeholders. Good analytical and problem-solving skills, with attention to detail and accuracy. Proficient in Microsoft Office, particularly Excel and PowerPoint. Good command of written and spoken English. Able to work under pressure, manage multiple tasks, and meet deadlines. Proactive, service-minded, and customer-focused with a strong sense of responsibility.