Customer Service Nonvoice English Skill (Temp)

Provide customer service through non-voice channels such as chat, email, and social media

Make outbound calls to follow up with customers for pending or incomplete service cases

Respond to customer inquiries, provide product/service information, and resolve issues in both English and Thai

Coordinate with relevant teams to address customer requests or complaints

Accurately record all customer interactions and service details in the CRM system

Adhere to company service standards (SLA) and policies

Prepare summary reports of common issues for supervisors to analyze and improve services

Qualifications: Bachelor's degree in all fields Proficient in computer usage and basic programs (MS Office, Email, Chat Tools) Good computer skills and Thai/English typing. Experience in non-voice customer service or call center is an advantage