Last mile - Operation

• Oversee Last-Mile Delivery operation, to ensure orders delivered as schedule and service standard
• Collaborate with Business units: Store Operation, Shopping Online (SPO) as necessary to support Business growth
• Work with third- party logistics providers to align delivery processes, and ensure operation activities are met to business requirements- Set KPI and provide improvement plan for the efficiency, quality and cost- effectiveness
• Lead discussion on Last- mile delivery Performance and provide solutions for service improvement as monthly basis
• Prepare and manage budget for Last-miles operation, and report on cost effectiveness
• Review customer complaints or issues related to Last-mile deliveries, ensuring prompt resolution and maintaining customer satisfaction
• Billing clearance
• Support on data analytic for Annual bidding

Qualifications: Background in Last-mile operation management 3 Years Background in Retail Business al least 2 Years Proven ability to lead team, and 3PLs management Excellent in Excel, Power BI