Key Account Executive

Responsibility

1. Key Account Management

Serve as the main day-to-day contact for assigned key accounts, including delivery platforms, malls, retail partners, corporate customers, and other business partners. Build and maintain strong relationships with key account contacts. Follow up on sales opportunities, promotions, new product listings, campaigns, and partnership activities. Coordinate meetings, product samples, quotations, contracts, commercial documents, and partner requirements. Maintain updated account information, contact details, commercial terms, campaign schedules, and important deadlines. Resolve operational issues and escalate major commercial matters to the Marketing Manager. Support the Marketing Manager in major negotiations, annual agreements, and partnership discussions.

1. Sales Performance & Account Growth

Monitor sales performance of assigned accounts on a daily, weekly, and monthly basis. Compare actual sales against targets, previous periods, and promotional performance. Identify declining sales, growth opportunities, high-performing products, and account-specific issues. Prepare account performance reports and recommend actions to improve sales. Develop and follow up on sales growth plans for assigned accounts. Monitor product launches and promotional activities within each account. Identify opportunities for new listings, seasonal campaigns, bundles, corporate orders, or additional sales channels.

1. Promotion & Campaign Coordination

Coordinate promotional activities with key accounts and internal teams. Submit promotional proposals, campaign forms, product information, pricing, artwork, and required documents within partner deadlines. Coordinate promotion mechanics, pricing, stock requirements, launch dates, and product availability. Ensure promotions are correctly implemented across assigned accounts and channels. Monitor campaign performance after launch and follow up on any execution issues. Prepare campaign results and observations for internal review.

1. Commercial & Internal Coordination

Coordinate closely with Marketing, Retail Operations, Kitchen, Purchasing, Finance, Logistics, and other relevant teams. Communicate account requirements, promotion details, product information, and delivery schedules to internal teams. Coordinate product and inventory requirements for promotions, corporate orders, and key-account activities. Track commissions, discounts, promotional contributions, listing fees, and agreed commercial terms. Work with Finance to verify invoices, credit notes, platform deductions, payments, and account-related documents. Coordinate product deliveries, samples, promotional materials, and other account requirements. Visit branches, malls, or partner locations when required to inspect execution or meet partners.

1. Account Administration & Reporting

Maintain organized records of account agreements, quotations, promotions, sales reports, and correspondence. Maintain a key-account calendar covering cam

Qualifications:

1. Bachelor’s degree in Marketing, Business Administration, Sales, or a related field.
2. 2–4 years of experience in Key Account Management, Sales, Business Development, Account Management, or a related commercial role.
3. Experience in food & beverage, retail, FMCG, delivery platforms, hospitality, or consumer brands is preferred.
4. Strong communication, coordination, and relationship-management skills.
5. Good commercial awareness and understanding of sales performance.
6. Able to analyze basic sales data and translate findings into practical actions.
7. Strong follow-up, organization, and time-management skills.
8. Comfortable managing multiple accounts, campaigns, and deadlines simultaneously.
9. Good command of Microsoft Excel or Google Sheets.
10. Able to communicate in English in a business environment.