IT Administrative & Helpdesk Support Officer
IT Administration & Documentation
- Manage and maintain IT documents, records, and controlled documents in compliance with ISO 13485 and company requirements
- Prepare IT-related documents, purchase requests, quotations, asset records, reports, and presentation materials
- Maintain IT asset inventory, software licenses, warranties, maintenance schedules, and backup records
- Coordinate with vendors, suppliers, and internal departments to support daily IT operations
- Support IT policies, procedures, user guides, and document control activities
IT Helpdesk & Infrastructure Support
- Provide first-level IT support for hardware, software, email, printers, network, and common business applications
- Install, configure, and maintain computers, printers, and standard software
- Monitor, troubleshoot, and follow up IT incidents, escalating complex issues when necessary
- Support employee onboarding/offboarding, including computer setup and user account coordination
- Monitor server backup, perform restoration testing, and maintain backup records
- Assist in maintaining IT infrastructure, including servers, network, Wi-Fi, printers, CCTV, and related systems
- Coordinate with vendors for maintenance, preventive maintenance, and system improvement projects
- Support ERP/application implementation, cybersecurity, data protection, and report IT risks or system abnormalities to supervisors
Qualifications: Bachelor’s degree in information technology, Computer Science, Business Administration, or related field 1–3 years of experience in IT support, IT administration, helpdesk, infrastructure support, or ERP support role Knowledge or experience in ISO standard document control system is preferred Familiarity with quality management systems (QMS) and audit preparation is an advantage Basic understanding of servers, backup systems, networking, and IT infrastructure Good organizational and documentation skills Service-minded with strong communication and coordination abilities Able to prioritize tasks and work independently Proficient in Microsoft Office (Excel, Word, PowerPoint) Experience with helpdesk/ticketing systems is a plus Good English communication skills is an advantage