Customer Success Specialist

1. Customer Success

• Guide customers to successfully adopt and use our platform.
• Resolve customer issues and coordinate with internal teams until completion.
• Build trusted relationships and represent the Voice of Customer.

1. Customer Education

• Plan and deliver customer education programs.
• Create learning resources and Help Center content.
• Design customer communications across multiple channels.

1. Product Collaboration

• Gather customer feedback and user requirements to support product development.
• Transform customer insights into actionable product improvements.
• Collaborate with Product, UX/UI, Development, and Media & Marketing teams.

1. Data & Insight

• Analyze customer behavior and product usage data.
• Identify trends, recurring issues, and opportunities to improve customer experience.

1. Technology & Operations

• Utilize digital tools to improve Customer Success operations.
• Leverage AI, automation, and technology to simplify workflows and improve team efficiency.
• Continuously explore new tools and technologies that enhance customer experience.

1. Continuous Improvement

• Improve customer workflows and internal processes.
• Contribute to customer journey optimization and continuous product improvement

Qualifications: Demonstrates ETS Keystone Behaviors. Enjoys helping people succeed and building trusted customer relationships. Communicates clearly in both Thai and English. Thinks analytically and solves problems systematically. Is curious about users, products, and emerging technologies. Learns quickly and embraces AI, digital tools, and continuous learning. Takes ownership, adapts well to change, and works effectively in cross-functional teams. Demonstrates professionalism, emotional resilience, and sound judgment when handling challenging situations. Is passionate about improving products, processes, and customer experiences—not just resolving support tickets.