IT & Business Process Manager

1.Project leader/Strategic operations •ERP Implementation – to conduct an immediate health-check of the current ERP project status, identifying blockers, gaps, and risks. •Re-engage with the ERP vendor / implementation partner and re-establish project governance. •Build and execute a clear, realistic go-live plan with milestones and accountability. •Lead requirements gathering, system configuration, data migration, user acceptance testing (UAT), and training. 2.IT Infrastructure & Operations •Manage and maintain the company's IT infrastructure (network, servers, cloud services, endpoints, email, etc.). •Oversee cybersecurity, data backup, disaster recovery, and IT compliance. 3.Systems Integration & Automation •Integrate the ERP with other business tools (CRM, e-commerce, accounting, shipping, communication platforms). •Identify and deploy automation tools (Zapier, Make, Power Automate, AI workflows) to eliminate repetitive admin tasks. •Build internal automation projects (e.g., document generation, automated reporting, sales dashboards, shipping workflows). 4.Process Improvement & Restructuring: Business Process Mapping & Analysis •Map all critical workflows across departments (sales, operations, admin, finance, customer service). •Document current-state processes through interviews, observation, and data analysis. •Identify routine, repetitive, low-value tasks suitable for automation or elimination. 5.Process Redesign & Automation •Design future-state processes that leverage the ERP and automation tools. •Implement automated workflows for high-volume, repetitive tasks. 6.Organizational Restructuring Support •Analyze headcount and workload across departments after process automation. •Recommend role consolidation, redeployment, or elimination based on automation outcomes. 7.Change Management & Training •Lead user training on the ERP and other new digital tools. 8.Performance Reporting •Build executive dashboards for the business owner covering operational

Qualifications: •Bachelor's degree in Information Technology, Computer Science, Information Systems, Industrial Engineering, or related field. MBA is a plus. •5-8 years of relevant experience, including a combination of IT management and business process improvement. •Hands-on experience leading at least one full-cycle ERP implementation (SAP B1, Oracle NetSuite, Microsoft Dynamics, Odoo, or similar). •Demonstrated experience driving process automation and workflow optimization. •Experience supporting organizational restructuring or workforce optimization is a strong advantage. •Strong understanding of ERP systems, modules, and integration architecture. •Proficiency in automation tools (Zapier, Make, Microsoft Power Automate, n8n, or similar). •Familiarity with database concepts, APIs, and data integration. •Advanced Excel / Google Sheets and BI tools (Power BI, Tableau, Looker Studio). •Knowledge of IT security best practices, networking, and cloud platforms (Microsoft 365, Google Workspace, AWS/Azure basics). •Experience with process mapping tools (Visio, Lucidchart, Miro). •Experience with AI tools. •Familiarity with Lean, Six Sigma, or Agile methodologies is a plus. •Strategic thinker who can also execute hands-on technical tasks. •Strong project management skills with the ability to manage multiple priorities. •Excellent communication skills with both technical and non-technical stakeholders. •High discretion and integrity, especially in handling restructuring decisions.