MALL DIRECTOR

Yerevan City LLC requires a Mall Director with at least 5 years of managment experience .

• Manage and oversee the overall day-to-day operations of the shopping mall.
• Coordinate and supervise the work of all mall departments and service providers.
• Manage relationships with tenants and ensure compliance with contractual obligations and internal policies.
• Ensure the proper condition and effective operation of the mall's premises, common areas, parking facilities, and infrastructure.
• Oversee cleaning, security, technical maintenance, and sanitary standards.
• Organize and supervise the maintenance of engineering systems, equipment, and necessary repair works.
• Coordinate emergency response procedures and ensure compliance with safety requirements.
• Handle customer feedback, complaints, and requests while maintaining high service standards.
• Coordinate the organization of events, promotional activities, and other initiatives within the mall.
• Manage and monitor the performance of contractors and external service providers.
• Organize, coordinate, and supervise mall personnel, ensuring operational efficiency.
• Monitor the operating budget, expenses, and key operational processes.
• Prepare regular operational reports and recommendations for improving the mall's performance.
• Collaborate with Marketing, Finance, HR, Legal, and other relevant departments.

• Bachelor's degree or higher.
• *At least 5 years of experience in management.*
• Experience managing a large shopping mall, hotel, retail, or service-oriented facility will be considered an advantage.
• Proven experience in managing teams and complex, multi-functional operations.
• Strong leadership, organizational, communication, and negotiation skills.
• Ability to respond effectively to unexpected situations, solve problems, and make independent decisions.
• Proficiency in MS Office.
• *Fluency in Russian and/or English is required; knowledge of Armenian is not mandatory.*
• Knowledge of additional languages will be considered an advantage.

Ensuring the *overall, efficient, and uninterrupted operation of the shopping mall, including **tenant management, security, cleaning, technical maintenance, personnel management, customer service, event coordination, facility management, and all operational processes