Senior Manager, Retail Operations

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Senior Manager – Retail Operations France

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Senior Manager – Retail Operations France will play a critical role in driving operational excellence and commercial performance across France's multi-site retail network.

ROLE OVERVIEW

The Senior Manager – Retail Operations France supports the Retail Director in the operational, commercial, and analytical management of retail activities spanning permanent stores, pop-up locations, and event venues across France. This role serves as a critical coordination hub between field teams and support functions — including Marketing, Finance, HR, and Supply Chain — ensuring strategic retail initiatives are executed with precision and that performance standards are consistently met across the network. The Senior Manager – Retail Operations France delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Act as the primary liaison between stores, head office, and support departments — including Marketing, Finance, HR, and Supply Chain — ensuring alignment, clear communication, and coordinated execution of retail priorities across the French network.

• Assist in preparing business reviews, presentations, and strategic meeting materials, enabling effective decision-making at leadership level and driving alignment across functions.

• Ensure proper circulation and organisation of operational information across the retail network, maintaining clarity and consistency in how priorities are cascaded to field teams.

People Leadership:

• Support the coordination of field visits, travel arrangements, and meetings for the Retail Director, helping to maintain strong connectivity between head office and store management teams.

• Act as a trusted relay between the Retail Director and store managers, fostering a culture of accountability, alignment, and collaborative problem-solving across the French retail network.

Fan & Customer Impact (Obsessed with Fans)

• Contribute to maintaining high operational standards across all retail locations, ensuring every fan and customer interaction reflects a best-in-class experience across permanent stores, pop-up activations, and event venues.

• Support the follow-up of operational issues and coordinate with relevant teams to resolve disruptions quickly, minimising any impact on the fan experience.

• Assist in the planning and execution of promotional campaigns and product launches that drive fan engagement and commercial performance.

• Act as a key relay between store management teams and head office, ensuring fan-facing priorities are clearly communicated and consistently delivered across the retail network.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Collect, consolidate, and analyze retail data — including sales, margin, conversion rate, average basket, and stock levels — to surface improvement opportunities and inform strategic decisions.

• Update and maintain performance dashboards and reporting tools, continuously improving the quality and usability of insight available to the Retail Director and wider leadership team.

• Support retail transformation projects including store openings, refurbishments, and pop-up activations, bringing structure and analytical rigour to each initiative.

• Identify opportunities to apply digital tools and automation to streamline reporting, coordination workflows, and operational tracking.

Ownership & Execution (Determined & Relentless Mindset)

• Prepare accurate weekly and monthly reports covering sales performance, KPIs, margins, and stock levels, ensuring timely and high-quality outputs that underpin commercial decision-making.

• Monitor the follow-up of store action plans and operational initiatives, holding accountability for progress tracking and escalation where required.

• Support the monitoring of selected retail department budgets and expenses, ensuring financial discipline and accurate record-keeping.

• Manage the Retail Director's calendar, administrative priorities, meeting materials, and correspondence, enabling the leadership team to operate with maximum efficiency.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes

• Use data and digital tools to inform decisions and enhance performance

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Minimum 5 years' experience within a retail and/or field operations environment, with demonstrable exposure to multi-site or network-level operations.

• Strong command of retail KPIs — including sales performance, average basket, conversion rate, stock management, and margin — with the ability to translate data into clear, actionable recommendations.

• Advanced proficiency in Excel and reporting tools, with experience building and maintaining performance dashboards used by senior stakeholders.

• Proven experience coordinating across multiple functions (e.g. Marketing, Finance, HR, Supply Chain) in a fast-paced retail or commercial environment.

• Experience supporting or leading retail projects such as store openings, pop-up activations, refurbishments, or promotional campaign execution.

• Excellent organisational, prioritisation, and communication skills, with the ability to manage competing demands while maintaining accuracy and attention to detail.

• Professional level of English required, in addition to fluency in French; ability to operate confidently across both languages in a business context.

Education:

• Bachelor's or master's degree in Business, Management, Retail, or a related field.

WORK LOCATION

On-site: Your work location will be onsite in Paris.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

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