Administrative Manager

Responsibilities:

Manage daily arcade operations, ensuring smooth opening/closing, cleanliness, adequate staffing, and proper functioning of all games and facilities.

Deliver excellent customer service, resolve complaints promptly, manage queues, and maintain a safe, family-friendly environment.

Manage and motivate staff, including scheduling, training, performance monitoring, discipline, and daily briefings.

Maintain strict cash and POS controls, including daily reconciliation, discounts, refunds, complimentary credits, and investigation of discrepancies.

Maximize machine uptime by monitoring faults, coordinating repairs, and ensuring preventive maintenance.

Control redemption prizes and inventory, minimizing shortages, losses, and unauthorized issuance.

Grow customer traffic through promotions, birthdays, group bookings, school visits, corporate events, and special programs.

Maintain safety and compliance standards and coordinate with mall management, security, and facility teams when necessary.

Report performance to management, including revenue vs. target, customer traffic, machine downtime, staff performance, complaints, inventory issues, and recommended corrective actions.

Requirements: HND in Business Administration, Hospitality, Leisure Management, Marketing or a related field preferred. Minimum 3–5 years' supervisory or management experience in an arcade, family entertainment centre, cinema, hospitality operation, amusement park, retail operation or similar customer-facing business. Experience managing high-volume weekend operations is highly desirable. Strong understanding of cash/POS controls. Ability to manage and motivate frontline employees. Strong numerical and reporting skills. Good knowledge of Microsoft Excel and basic business reporting.

Required Competencies The ideal candidate should demonstrate: Strong leadership and staff-management ability Commercial and sales orientation Excellent customer-service skills Financial discipline High integrity Strong problem-solving ability Ability to work under pressure Attention to detail Good communication skills Ability to analyze sales and operating data Willingness to work weekends, evenings, and public holidays