Front Desk Receptionist

Jobdesc :

Guest Service: Welcome guests, explain treatments, prices, promotions, and facilities, and handle guest inquiries and complaints professionally. Reservation Management: Manage bookings via WhatsApp, phone, and walk-ins. Record guest details, treatment preferences, and booking schedules accurately. Therapist Coordination: Coordinate therapist assignments, room availability, and treatment schedules with the supervisor. Payment Handling: Process payments, apply authorized discounts, issue receipts, and record transactions accurately. Administration & Reporting: Update booking records, prepare daily reports, and ensure proper shift handovers. Guest Follow-Up: Confirm reservations, respond to messages promptly, and follow up when necessary. Reception Maintenance: Keep the reception area clean, tidy, and organized. SOP Compliance: Follow company policies, maintain guest confidentiality, and report complaints or operational issues to the supervisor.

Benefit:

Gaji Pokok Uang Makan & Transport Service Charge

Skills: English Language, Positive Attitude, Communicative