SAP SuccessFactors Lead (Employee Central, Onboarding, Recruiting Management, SAP CPI Integration, UAT, Configuration & Implementation)

Responsibilities

• Lead SAP SuccessFactors implementation, enhancement, and application support activities across Employee Central, Onboarding 2.0, and Recruiting Management.
• Translate business requirements into functional solutions and configure SuccessFactors processes in line with business needs and established standards.
• Design and maintain onboarding processes, including business rules, workflows, triggers, process variants, task lists, and employee lifecycle scenarios.
• Manage integration activities between SuccessFactors modules and SAP HCM or other enterprise applications, working closely with technical and middleware teams.
• Coordinate SAP CPI/middleware integrations, data synchronization, interface troubleshooting, and integration testing.
• Support end-to-end project delivery activities including requirements gathering, process design, configuration, data migration, testing, UAT, deployment, go-live, and hypercare.
• Manage application support activities, including incident resolution, root cause analysis, SLA/KPI monitoring, release impact analysis, and L2/L3 production support.
• Conduct requirement-gathering workshops, process discussions, solution demonstrations, and stakeholder review sessions.
• Coordinate with business, HR, IT, integration, testing, and other cross-functional teams to ensure successful solution delivery.
• Prepare functional specifications, configuration documents, business process documentation, test scripts, and operational support documentation.
• Plan and execute regression, integration, system, performance, UAT, and post-release testing activities.
• Monitor and resolve complex functional and integration issues, coordinating with SAP Support and relevant technical teams when required.
• Support release management activities by assessing changes, coordinating testing, and ensuring application readiness.
• Provide project status updates, manage risks, issues, dependencies, and escalations, and support timely delivery of project milestones.
• Mentor junior consultants and provide functional guidance to project and support teams.
• Contribute to continuous improvement initiatives and recommend enhancements to SuccessFactors processes and HR technology solutions.

Requirements

• Minimum 7+ years of strong experience in SAP SuccessFactors, with expertise in Employee Central (EC).
• Hands-on experience in SuccessFactors Onboarding, Recruiting Management, and SuccessFactors configuration and implementation activities.
• Experience with SuccessFactors business rules, workflows, triggers, process variants, onboarding and offboarding processes.
• Experience with SAP SuccessFactors integrations and SAP CPI/middleware.
• Experience in data migration, data synchronization, and integration troubleshooting.
• Experience in application support, AMS, incident management, SLA/KPI management, L2/L3 production support, ServiceNow etc.
• Hands-on experience in implementation such as UAT, regression testing, integration testing, system testing, and other testing activities.
• Experience in requirements gathering, process design, fit-gap analysis, and solution demonstrations.
• Hands-on experience in Documents & Tools such as SAP SolMan , ALM, HP ALM, SharePoint, DocuSign, Power BI etc.
• Strong stakeholder management and communication skills, with the ability to work effectively with business and technical teams.
• Experience with SAP SuccessFactors implementation lifecycle, from requirements through go-live and post-production support.
• Strong analytical, troubleshooting, problem-solving, and solutioning skills.
• Ability to manage multiple priorities, coordinate cross-functional teams, and deliver projects within agreed timelines.
• SAP SuccessFactors certifications in Employee Central, Recruiting Management, or Onboarding will be an advantage.