Solutions Consultant

The Associate Solutions Consultant's primary responsibility is providing enterprise solution application implementation services and support during project design, build, test, and training phases based on Everbridge’s innovative PSIM software platform, Control Center.

What you'll do: Build deep technical and business knowledge of xMatters products and use cases.

Lead customers through requirements gathering, business-value mapping and workshops.

Analyze customer challenges and develop practical insights and recommendations.

Deliver post-sale consulting across the full engagement, including client management, implementation and knowledge transfer.

Manage customer expectations, project scope and timelines.

Identify opportunities for a focused initial deployment that supports adoption and delivers early value.

Recommend and implement solutions that meet customer needs within the available time and scope.

Configure integrations and data synchronization between xMatters and third-party applications.

Communicate regularly with customers and build effective working relationships throughout each project.

Help scope consulting engagements and estimate the effort required.

Identify opportunities to improve xMatters and proactively develop solutions.

Continue developing the skills and knowledge needed to take on broader responsibilities.

What you'll bring: At least 3 years of experience in professional services, software consulting or implementation.

At least 3 years of experience managing projects or client relationships.

Excellent verbal and written communication skills, with the ability to explain technical and business topics to stakeholders at all levels.

A record of developing and deploying technical solutions.

Sound judgment and decision-making, including when information is incomplete or conflicting.

Strong project-planning and organizational skills.

Analytical problem-solving skills, including the ability to translate customer requirements and objectives into technical solutions.

The ability to work independently with integrity and accountability.

A solid understanding of incident management, especially major incident management.

Familiarity with event management, observability, collaboration-tool integrations and related processes.

The reasonably estimated salary for this role at Everbridge ranges from $67,000 - $80,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.