Account Manager

Leicester | £35,000 + circa £5,000 realistic commission & car allowance

Do you have B2B Account Management experience within telecoms, IT, technology or a related technical services environment?

Are you confident managing established customer relationships while identifying opportunities to grow existing accounts?

Would you like to join an established business where you can take real ownership of your client portfolio?

The Company:

An established and growing B2B technology and communications business, providing solutions that help organisations improve the way they work and communicate.

With a strong existing customer base and a relationship-led approach, the business is now looking for an experienced Account Manager to take ownership of an established portfolio and contribute to its continued growth.

Role & Responsibilities of the Account Manager:

• Manage and develop an established portfolio of B2B customers, acting as a trusted point of contact.
• Build strong, long-term relationships with customers and understand their changing business needs.
• Proactively identify opportunities to increase revenue through upselling and cross-selling.
• Conduct regular account reviews and identify opportunities to improve and develop customer solutions.
• Manage renewals, negotiations and retention activity.
• Monitor account health and proactively address potential risks or issues.
• Work closely with technical, operational and support teams to ensure excellent customer service.
• Maintain accurate CRM records, account plans, renewal dates and opportunity pipelines.
• Contribute to wider sales and marketing activity designed to retain and grow the customer base.

About You as the Account Manager:

• Previous B2B Account Management or Client Management experience is essential.
• Experience within telecoms, IT, technology, managed services or another technical B2B environment is highly desirable.
• Proven ability to manage and develop an existing customer portfolio.
• Commercially minded, with experience of upselling, cross-selling or growing existing accounts.
• Strong relationship-building and communication skills.
• Proactive and organised, with excellent follow-through.
• Comfortable working with CRM systems and managing multiple accounts and opportunities.
• Confident communicating with both commercial and non-technical stakeholders.
• A genuine interest in understanding customers and finding solutions that add value.

Additional Benefits:

• £35,000 basic salary
• Circa £5,000 commission
• Established B2B customer portfolio
• Opportunity to grow existing accounts and develop commercially
• Established and growing business
• Supportive team environment
• Long-term career development opportunities

If you're an experienced B2B Account Manager with a background in telecoms, IT, technology or technical services , we'd love to hear from you.