Change Specialist

The role

With 95%+ of releases automated and pre-approved, change here isn't a queue to push through, it's the exceptions that actually carry risk. You're the one who catches them, makes sure they're properly documented before they reach the CAB, and tracks whether the whole change process is actually working. One person holds this end to end, because at this scale, the discipline matters more than the headcount.

What you'll do

Triage incoming RFCs, validating completeness, risk, and rollback documentation for those needing CAB review

Prepare the weekly CAB agenda and supporting pack

Track change KPIs, including success rate, lead time, and emergency-change ratio

Coordinate scheduling with the deployment calendar and concurrent changes

Run post-implementation reviews for failed changes

What we're looking for

2+ years of experience

Background in change management or operations coordination

ITIL-aligned knowledge of change management practices

Comfortable operating within a highly-automated CI/CD estate

You'll thrive here if you

You'd rather catch a missing rollback plan before CAB than after a change fails

You treat a change KPI as a signal to investigate, not just a number to report

You can coordinate scheduling across multiple concurrent changes without losing track of any of them

You're comfortable being the one exception-handling function in an otherwise highly automated pipeline