F&B WAITER / WAITRESS

Key Responsibilities:

• Warmly welcome and seat guests upon arrival.
• Present food and beverage menus, answer questions, and offer recommendations or up-sell specials.
• Take accurate food and drink orders using the POS system or order slips.
• Serve food and beverages to guests promptly, ensuring all items meet our presentation standards.
• Check in with guests during their meal to ensure satisfaction and accommodate any additional requests.
• Clear plates, clean tables, and reset dining areas efficiently for the next guests.
• Handle billing and payments accurately.
• Maintain a high level of cleanliness and hygiene in the dining area and side stations.
• Collaborate effectively with the kitchen, bar, and management teams to ensure smooth daily operations.

Requirements & Qualifications:

• Minimum 1-2 years of experience as a Waiter/Waitress in a restaurant, cafe, or hotel setting.
• Strong conversational English skills; ability to communicate clearly with international guests.
• A friendly, outgoing personality with excellent customer service skills.
• Ability to remain calm, efficient, and attentive in a fast-paced environment.
• Physical stamina to stand and walk for extended periods and carry heavy trays.
• Well-groomed with a professional appearance and strict adherence to hygiene standards.
• Knowledge of POS systems (e.g., Moka, Quinos, Micros) is an advantage.

Skills: Administration, Western Restaurant, Microsoft Office, Restaurant Reception, Barbecue Restaurant, Microsoft Excel, Customer Service, Microsoft Word, Chinese Restaurant, Teamwork